Terms and Conditions

Terms & Conditions

Welcome to Winward Designs.  We are part of Winward International,Inc. Please review the terms and conditions as your purchase of our products constitutes your agreement to the following Terms and Conditions.

Winward International reserves the rights to update or modify these Terms and Conditions at any time without prior notice. 

Use of our Web Site

DISCLAIMER

This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Winward International, INC. shall not be liable for any damages of any kind related to your use of this Web Site.

INACCURACY DISCLAIMER

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Winward International, INC. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).Any action relating to the use of the Web Site, and transactions with Winward International, Inc. must be brought in the state or federal courts located in the County of Alameda, California.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Shopping with us

SHIPPING

We are committed to fulfill and ship your order within 48 hours or 2 business days of your order. All orders coming in on weekends and holidays will be shipped on the first business morning. We use Fed-Ex Ground for the majority of our orders and in some instances, depending on the ship to address, we will use other shipping companies to fulfill your order. Allow 5 to 7 business days for shipping.  Everyday Free Shipping uses Fed-Ex Ground and is only available within the 48 United States.  At this time we will not ship to locations outside the 48 contiguous United States.

RETURNS

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase. You are responsible for any shipping charges for your return unless you are returning a product to us that is damaged or defective in some way. Please be sure to return the product in the original shipping carton you received it in.

SALE PROMOTIONS

Black Friday Sale begins November 24th 2014 and ends November 30th 2014 pst. During this period, all items on winwarddesigns.com will be discounted at 20% off. Use code FRIDAY2014 during your checkout process and the price will automatically adjust. No returns will be accepted on purchases made with discount code FRIDAY2014. In any case of dispute, Winward Designs reserves the right of final decisions. For inquiries regarding the Sale, please email us at support@winwarddesigns.com.

Contacting us

CUSTOMER SERVICE

We are dedicated to providing our customers with a superior level of service. If you need assistance, please contact us at support@winwarddesigns.com or dial our dedicated customer service hotline at 1-800-888-8898. We do our best to respond within 24 hours. Please understand that our customer service team is reserved for providing support to our new and existing customers on matters relating to navigating our website, understanding our products, locating products, purchase orders, and any follow up inquiries on shopping with us. Telemarketing calls will not be supported and may result in banning from our website and hotline.